Refund Policy

CCTV ERP Lite at cctverp.info is provided free of charge within its usage limits. We do not ask for a card to register, there is no trial that converts into a charge, and no payment is taken automatically.

So for the great majority of users there is nothing to refund, because nothing has been paid. If you believe you have been charged for the Lite edition, contact us immediately at Snxwfairies.ai@gmail.com — that would be an error, and we will return it in full.

Paid plans exist for firms that have outgrown the free limits. Our guidance is that once your firm crosses ₹1 crore of business in a single financial year, a paid subscription suits that scale better than the free tier.

That is a suggestion, not an automatic upgrade. You stay on the free plan until you choose otherwise. Nothing is charged without you selecting a plan and completing a purchase, and the price is shown before you pay.

If you have paid for a subscription:

• You may request a full refund within 7 days of the first payment on a new subscription, for any reason.
• Where the service is materially unavailable or does not work as described, and we cannot fix it in reasonable time, you may request a refund for the affected period.
• A duplicate or incorrect charge is refunded in full, whenever it is reported.

Approved refunds are made to the original payment method within 7 to 10 working days of approval. The time it then takes to appear on your statement depends on your bank or card issuer.

• A renewal period already substantially used, beyond the window above — you may cancel to stop the next renewal.
• Charges arising from an account suspended for a serious breach of our Terms & Conditions.
• Any amount for the free Lite edition, since no charge is made for it.

We do not withhold a refund merely because you changed your mind about a feature, provided you ask within the window in clause 3.

• You may cancel at any time by writing to us at the email below.
• Cancellation stops the next renewal; it does not end the period you have already paid for, which runs to its end.
• Your data stays available for the remainder of the paid period, and is handled after that as set out in the Privacy Policy.
• You can export your data before cancelling, and we will help if the export does not cover what you need.

Email Snxwfairies.ai@gmail.com or call +91 9600 750 750, with the registered email of the account, the payment date and amount, and the reason.

We acknowledge within 2 working days and decide within 7 working days. If we decline, we will say why, in writing.

As required by the Consumer Protection (E-Commerce) Rules 2020, complaints not resolved to your satisfaction may be escalated to our grievance contact at Snxwfairies.ai@gmail.com. You retain any right you have to approach a consumer forum under Indian law.

Questions about this policy can go to Snxwfairies.ai@gmail.com or +91 9600 750 750.